Las Americas Torre del Mar

Tatjana R.

Dec 13, 2022

1

Worst experience in Colombia! The hotel is absolutely no recommendation. 1. Rooms: I had to change rooms twice! The first one was completely full of mold. The second was so damp and dirty that even the water ran down the TV and the bed was totally clammy. 2. service staff: so unfriendly and not at all accommodating. Rarely experienced something like this in Colombia. 3. food: the food is okay, but not delicious. 4. The price performance is way below average! 5. The beach in front of the hotel is not nice. Not a Caribbean beach feeling! Definitely not for a nice vacation in Cartagena!

marcelo ribeiro

Nov 12, 2022

3

I spent 4 nights there and could not have at least a hot water shower… I complained in the front desk but nobody fix the problem. To check out be prepared… it is just like in the 80’ the system is slow, huge lines and the guys are using a calculator to figure out about your bill… most of the places where I travel you just leave the keys and go… they must improve quality of service

Anthony Fuchs

Oct 24, 2022

3

We stayed at the hotel Las Americas for a week with our two children as the hotel offers the best infrastructure for kids in the region. I would rate the overall experience as OK, as (i) I find the rates overpriced (ii) the hotel is old (there is maintenance done but there are many spots with broken elements) (iii) there is a lack of client orientation (I dont understand how a hotel with a family-focus has no water boiler to prep milk, even upon request, and you have to dial your floor service to get hot water; the supervised childcare was basically a space of free play with minimal activities). On a more personal note, I found the lack of sustainability consideration very outdated for a hotel. There was no possibility to reuse towels and the rooms needed to have aircon 24h/7 due to risk of condensation. I also couldnt identify a circular economy concept in the buffet. The food was good and the staff was friendly, my kids had a blast, overall an OK stay, but bottom line it is rather pricey for what it is.

Kel Marie

Aug 24, 2022

5

Wonderful hotel on the beach. Beautiful. The staff was amazing and friendly. Bed was very comfortable, perfect for after spending a day on the islands or walking around the old city. Room was very clean and the AC felt so nice. The pools were beautiful. And the breakfast in the morning was great and convenient.

Alexis Tan

Aug 11, 2022

1

Rooms are horribly maintained and just dirty. Same with the facilities. Definitely the worst I’ve ever stayed in especially for being “5 star” this is a 2 star resort. Website says king bed for superior rooms but they had 2 twin beds instead. After speaking with the front there is nothing they did to help the situation. Definitely won’t be coming back.

John McMenemy

Jun 30, 2019

4

Overall, I really liked this hotel! Great pools (specially the infinity pool). The beach could have a bit more infrastructure but maybe that is limited by the government. The breakfast was really good, loads of variety and a lot of room to sit in! They have local and some more international like dishes. Location wise it's okay, it's more of a resort in terms of it being far from the main city but it's close to the airport! The room was very nice and neat. There is one point that annoyed me though. For a 5 star hotel and to top it off having stayed in a suite, the towels could be at least washed with some softener. It felt like I was peeling my skin off while drying myself... We had 6 towels and all of them were rough!

Technology Channel

Apr 21, 2019

5

I love this hotel! It’s so awesome! It’s super fancy! The employees work hard! It’s just a great hotel! First and best five start hotel I’ve ever stayed at! Definitely come! It’s just an awesome hotel in general. Over a few days of being here I realize how good it is!

Kristine Aslanyan

Jan 28, 2019

3

The infinity pool on the 10 floor is so nice but unfortunately the windows are very dirty you can hardly see the ocean on the other side. The service is friendly and the music is great and chilly but mostly the volume is too high. I would expect more attention to details from a five star hotel and for the price they charge.

Jason Georgacakis

Jul 17, 2018

5

Excellent place to stay if you are looking for a large, resort-style stay. The property includes good restaurants, bars, and plenty of activities for kids. They have several pools, each offering something different. The rooms were great and the service was excellent. Located right on the beach and just outside of town. If you wanted to travel to the old city, it is about a 10-15 minute taxi.

Tjjenkins76

Jul 08, 2018

5

I have no complaints about this hotel at all. It's very big, so be sure to visit the neighboring hotels. They are all connected. The rooms are nice, clean and spacious. Don't leave your balcony door open, because the lizards will sneak into your room. We had two of them trying to stay with us. The hotel is maybe 10-15 minutes away from The Walled City. The hotel is right on the beach with an excellent view of the sunset. So have your cameras ready. The pools? There are so many choices. We loved the infinity pool at neighboring hotel. You are allowed there. Like I said, these hotels are connected in some way. If you decide to bring your kids along on this vacation, Hotel Las Americas is a great choice. There are kiddie pools and a playground.

Bobkatonah

A great time in Cartagena

4

We had a great time, full stop. By the looks of the hotel, it appears that the experience will be similar to what a stay in Cancun, Aruba or Punta Cana might be. On the positive side, the staff...

Kevin C

Five Stars (Cinco Estrellas) - excellent staff and always a great time

5

I always have a great time at this hotel. The staff and people are excellent! Kellen and Karen at the Front Desk helped me a lot and are very attentive! Juan David Ruiz, Kelly, Robinson, Desiree...

Sandra A

Great hotel for family fun!

5

We stayed at this hotel on our last night in Cartagena and wished we could have stayed here our entire vacation. Great place for kids and adults as well. Lots of pools and activities to keep the kids...

Daissy Tatiana S

Las americas torre del mar

5

It was a fantastic experience! John Gonzalez did a great job, and his customer service was excellent...

Felipe C

Amazing staff and experience

5

The staff was incredible. Really!. Kenier F. was very helpful setting up the tent and chairs for the beach. The hotel overall is great, food is very tasty with local flavors. Room service is within...

Pioneer65689186139

Excellent hotel

5

The hotel is excellent for families with kids, the Capitan Estrella program is very good for kids. The rooms have many commodities and are so comfortable. At the pool, Jhon GonzÃ¡lez us an excellent...

Las Americas Torre del Mar, Cartagena

Las Americas Torre del Mar

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Las Americas Torre del Mar, Cartagena

Las Americas Torre del Mar

Price & Availability

Travelers

Overall

Customers Review

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